Community

1. How organizers connect with us

AuctionBall is built and supported by a small, focused team rather than a large support desk — so instead of a public forum or Discord server, organizers reach us directly and talk to someone who actually works on the product.

• WhatsApp: use the chat button on any page, or message +8801770001090 directly
• Email: support@auctionball.com for setup help, billing, or event-day questions
• Contact form: the Contact page routes your message to the same inbox

2. Feature requests

Tell us what would make your next auction easier — requests from real tournaments are what actually shape new releases. Check the Roadmap for what is already planned before sending yours.

• Describe the workflow, not just the feature — what were you trying to do when you needed it?
• Mention your plan and organization slug so we can look at your actual setup
• See the Changelog to find out when a request you sent has shipped

3. Reporting a workflow issue

Live auctions do not leave room for back-and-forth troubleshooting, so give us what we need in the first message and we can usually turn it around fast.

• Your organization slug and the exact page URL where it happened
• A screenshot or short screen recording if the issue is visual
• Whether it happened during a live auction, so we can prioritize accordingly

4. Share your tournament story

If you ran a tournament worth telling other organizers about — a big season, an unusual format, a lesson learned the hard way — send us the story. With your permission, we feature organizer case studies on the blog.

• What you were organizing and roughly how many teams or players
• What worked well, and what you would do differently next time
• Photos or big-screen screenshots are welcome but not required

5. Spread the word

Every AuctionBall account already has a referral link and earns a commission when someone you refer subscribes — see the Affiliate Program page for details.